Having an ERP software maintenance plan to protect your investment is important, after making a lot of effort into researching, implementing, and choosing the type of ERP software and vendor to use. Your investment needs to be cared for, post-implementation.
ERP Software maintenance is like car maintenance, there are things that users can do to make sure things are running smoothly. Along the line, issues might arise that need to be resolved. But with an ERP Software maintenance plan, issues can be quickly addressed before it gets bigger.
Below Are Some Reasons to have an ERP Software Maintenance Plan.
1. Access the latest Information and Updates:
When you have a maintenance plan with your ERP Software vendor, you’d have access to all the latest updates regarding your software. Which includes full product releases, product sessions, enhancements, and so on. With all these, the reliability and performance of your ERP Software will be maintained.
2. Getting The Support You Need
With an ERP Software maintenance plan, your company will have access to specialists in the software. However, the modalities of the support need to outlined e.g. Is it going to be phone support? Who will take care of the cost of logistics? Would the support be done remotely?
Internally at Softcodes, (a Sage ERP Software Business Partner) in West Africa, we have this belief, if our clients don’t call us for a period, something might have gone or currently going wrong. What we do is to place a call or pay a visit, this is all geared towards giving our customers the needed support.
3. Other Benefits
The extra perks and benefits that may come with a maintenance plan are discounts, invitations to private webinars, access to online training videos, and so on.
By supporting the end-users of the software, you’re empowering them while also strengthening your organization.
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